Frequently Asked Questions

Her Scale Lab is for:

• ✓Women who are starting a business.
• ✓Women who already have a business and want more clarity and structure.
• ✓Women who want practical learning, support, and community as they grow.

You do not need to have a fully established business to join. You only need the intention to build something meaningful.

Her Scale Lab is inspired by and designed for women in Kenya, but women from other locations are welcome to join as long as they resonate with the mission and community values.

You can apply to join Her Scale Lab by:

1. Visiting the Her Scale Lab membership page.
2. Completing and submitting the membership application.
3. Waiting for your application to be reviewed.
4. Receiving confirmation and your community access links.
5. Joining the relevant Her Scale Lab channels and getting started.

Membership applications may be reviewed before access is granted to the community. If you need help with your application or access, you can contact support via WhatsApp or email.

Yes. Her Scale Lab membership is currently completely free. There are no joining fees, monthly membership fees, subscription charges, or recurring payments required to become or remain a member.

Depending on the activities and resources available at the time, members may receive access to:

• ✓ Founder-focused business conversations and community support.
• ✓ Live growth sessions, workshops, and educational experiences.
• ✓ Recorded sessions and selected learning resources.
• ✓ Templates, guides, tools, and other practical resources.
• ✓ Access to the Her Scale Lab founder community.
• ✓ Opportunities, announcements, collaborations, and founder connections.

There is no trial period because Her Scale Lab membership is free. Once your application has been approved and your membership is activated, you can participate in the member community without paying a membership fee.

Yes. You can choose to leave the Her Scale Lab community at any time. Because membership is free, there are no cancellation fees or billing commitments.

You may apply to rejoin Her Scale Lab in the future. Rejoining may require you to complete a new application or follow the membership process in place at that time.

Her Scale Lab membership is currently free. There is no joining fee, monthly subscription, or recurring membership charge.

Membership is free, but certain events, workshops, programmes, special experiences, or other services may have a separate fee. Where payment is required, the applicable price and terms will always be communicated clearly before registration or purchase.

Where payment is required, available payment methods will be displayed at checkout. Depending on the payment provider and offering, this may include:

• ✓ Mobile money, including M-Pesa where available.
• ✓ Bank transfer where available.
• ✓ Card payments where supported by the payment processor.

Where payments are required, transactions are processed through secure third-party payment providers. Her Scale Lab does not store your full card or mobile money payment details.

Where applicable, you will receive a payment confirmation or receipt after a successful purchase. If you require a formal invoice, you may contact Her Scale Lab support.

Refund and cancellation terms may vary depending on the specific event, programme, or service. Any applicable refund policy will be communicated before you complete your purchase.

Her Scale Lab membership is currently free. If the membership structure or pricing changes in the future, members will be informed before any membership fee or recurring payment is introduced.

Members get access to all courses inside Her Scale Lab, including:

• ✓Business Foundations
• ✓Brand Identity
• ✓Marketing and Content
• ✓Sales and Pricing
• ✓Money and Finance
• ✓Legal and Business Registration
• ✓Tax and Compliance
• ✓Systems and Operations
• ✓Funding and Investment Readiness
• ✓Growth and Scaling
• ✓Leadership and Confidence
• ✓Community and Networking
• ✓Productivity and Tech Tools (Including AI)

New content may be added over time.

At the moment, Her Scale Lab does not issue formal certificates. The focus is on practical learning, growth, and real-world application.

Many resources (templates, worksheets, checklists) are downloadable. Video lessons and core course pages are meant to be accessed within the member hub.

You do not have to, but it is recommended to start with Business Foundations and then move through the stages:

1. Start
2. Build
3. Protect
4. Grow
5. Scale

This helps you build a strong base before moving into more advanced topics.

You can:

• ✓Re-watch or re-read the lesson.
• ✓Ask questions in the community.
• ✓Bring questions to live webinars or Q&A sessions.
• ✓Contact support for guidance.

Yes. The member hub is designed to work on both desktop and mobile devices. You can log in and learn from your phone or tablet.

You have access to all courses and content for as long as your membership is active.

Yes. Live webinars and Q&A sessions are included for members. Some special events or masterclasses may have separate details if they involve external facilitators.

Most webinars are recorded and uploaded to the Replays section so you can watch them later.

Webinar dates and times are shared:

• ✓In the member hub (Dashboard and Events sections).
• ✓In the community (e.g., WhatsApp group).
• ✓Via email or announcements, where applicable.

Yes. Live sessions usually include time for questions. You can also submit questions in advance if that option is provided.

Members get access to practical resources such as:

• ✓Templates (business plans, budgets, content calendars, etc.).
• ✓Checklists (legal, tax, launch, etc.).
• ✓Worksheets (goal-setting, offer design, etc.).
• ✓Guides and reference docs.

Yes. Resources and templates are for your personal business use as a member. You may not resell or redistribute them as your own products.

Yes. New resources are added over time as new courses and topics are developed.

Yes. Her Scale Lab has a private community (for example, a WhatsApp group) where members can:

• ✓Share wins and challenges.
• ✓Ask questions.
• ✓Network and collaborate.
• ✓Get updates and support.

After joining, you will receive instructions and a link to join the private group. You may be asked to confirm your membership before being admitted.

Members are expected to:

• ✓Be respectful and supportive.
• ✓Keep discussions focused on growth and business.
• ✓Avoid spam, self-promotion without context, or harmful behavior.
• ✓Respect confidentiality and privacy.

Detailed guidelines may be shared in the Start Here or Community section.

Light, relevant self-promotion is usually okay when it adds value (for example, sharing your page when asked, or when there is a dedicated "promo" thread). Constant or aggressive promotion is not allowed.

You can:

• ✓Use the FAQ and Start Here sections.
• ✓Ask in the community (for general questions).
• ✓Contact support via WhatsApp or email for account, payment, or access issues.

Support covers:

• ✓Access and login issues.
• ✓Payment and membership questions.
• ✓Navigation and how to use the hub.
• ✓Clarification on content and resources.

For detailed business advice, you may be directed to relevant courses, webinars, or community discussions.

You will receive a login link and instructions after joining. Use the email and password you registered with. If you forget your password, use the "forgot password" option or contact support.

No. Membership is for individual use only. Sharing logins is not allowed and may result in access being revoked.

Try:

• ✓Refreshing the page.
• ✓Logging out and back in.
• ✓Using a different browser or device.
• ✓Checking your internet connection.

If the problem continues, contact support with details of the issue.

No. The courses, materials, and resources are for your personal learning and business use as a member. You may not copy, resell, or repackage them as your own products.

Her Scale Lab takes privacy seriously. Your personal information is used to manage your membership, communicate with you, and improve the community. It is not sold to third parties.

Yes. You will receive important emails about:

• ✓Your membership.
• ✓New content and webinars.
• ✓Updates and announcements.

You can usually manage your email preferences or unsubscribe from non-essential updates.

If additional tiers or upgrades are introduced (for example, VIP or coaching add-ons), existing members will be informed and given the option to upgrade.

You can update your payment details in your account settings or by contacting support, depending on how payments are managed.

At the moment, gifting is not formally set up. If this is important to you, contact support to ask about current options.

Yes. Her Scale Lab is designed for women at different stages. If you are serious about building or growing a business, you will find value in the structure, learning, and community.

Even advanced founders can benefit from:

• ✓Refining systems and operations.
• ✓Strengthening leadership and confidence.
• ✓Using community and networking intentionally.
• ✓Accessing focused resources and tools.

You can move through the content at your own pace and focus on the areas that matter most to you.

Her Scale Lab is very suitable for beginners. Start with Business Foundations and the Start Here section, and take things step by step. The community is there to support you.