Privacy Policy

Information We Collect

When you apply to join Her Scale Lab, participate in our community, or register for an event, we collect information that helps us build your member experience and keep our sanctuary running smoothly.

Information You Provide Directly

• ✓Account & Application Details — your name, email address, phone number, and business information submitted during onboarding.
• ✓Profile Information — your member directory listing, business goals, and any details you choose to share in coaching or accountability circles.
• ✓Event & Ticket Information — your email address and ticket quantity when registering for a workshop or event.
• ✓Communications — messages you send us through the contact form, community discussions, or member support.

Information Collected Automatically

When you browse our website, we may automatically collect device information, IP address, browser type, and pages visited, using cookies and similar technologies described in Section 5.

How We Use Your Information

We use the information we collect to deliver, personalize, and improve the Her Scale Lab experience.

• ✓Process your membership application, onboarding, and monthly subscription renewal.
• ✓Set up and maintain your member directory profile.
• ✓Send you welcome materials, workshop confirmations, and event tickets.
• ✓Facilitate coaching circles, expert clinics, and community discussions.
• ✓Share newsletters, announcements, and opportunities relevant to your membership.
• ✓Improve our programs, workshops, and website based on aggregated usage patterns.
• ✓Maintain the safety, security, and integrity of our community.

Sharing & Disclosure

We do not sell your personal information. We only share your information in the following limited circumstances:

• ✓Service Providers — trusted vendors who help us operate, such as payment processing and email delivery partners.
• ✓Community Visibility — your name, business, and profile details may be visible to other verified members within the private community and directory.
• ✓Legal Requirements — where required to comply with applicable law, regulation, or legal process.
• ✓Business Transfers — in connection with a merger, acquisition, or sale of assets, subject to confidentiality protections.

Payments & Transactions

Joining fees, monthly subscriptions, and event tickets are processed securely through Paystack, our third-party payment processor. We do not store your full card details on our servers — all payment card information is handled directly by Paystack in accordance with its own privacy and security standards.

Cookies & Tracking

We use cookies and similar technologies to keep you signed in, remember your preferences, and understand how our website is used.

You can manage or disable cookies through your browser settings at any time; note that some site features may not function properly if cookies are disabled.

Data Retention

We retain your personal information for as long as your membership is active, and for a reasonable period afterward to fulfill administrative, legal, tax, or record-keeping requirements. If you cancel your membership, we will retain limited records as needed to comply with our legal obligations, resolve disputes, and enforce our agreements.

Your Rights

You have the right to control how your personal information is handled. Depending on applicable law, this may include the right to:

• ✓Access the personal information we hold about you.
• ✓Request correction of inaccurate or incomplete information.
• ✓Request deletion of your personal information, subject to our legal obligations.
• ✓Withdraw consent to marketing communications at any time.
• ✓Opt out of our newsletter using the unsubscribe link in any email.

To exercise any of these rights, please reach out using the contact details in Section 11.

Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction. While we work hard to protect your data, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Children's Privacy

Her Scale Lab is intended for entrepreneurs aged 18 and older. We do not knowingly collect personal information from anyone under the age of 18. If we become aware that we have inadvertently collected such information, we will take steps to delete it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will post the updated policy on this page with a revised "Last Updated" date. We encourage you to review this page periodically.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how your information is handled, we're here to help.